---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View an alert group analysis by Now Assist in Express List

# View an alert group analysis by Now Assist in Express List {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View an alert group analysis created by Now Assist using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.

## Before you begin

* Install the ITOM plugin in the Now Assist feature. For more information, see [Install the Now Assist for IT Operations Management (ITOM) plugin](https://www.servicenow.com/docs/Xg93vxMhsvlpN0pi9iQgqg "Install the ITOM plugin in the ServiceNow Now Assist feature.").
* View important information about the ServiceNow Otto for IT Operations Management (ITOM) application in [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/h4stAW7ssy_y4_zqJQlNng "Use the ServiceNow ServiceNow Otto for IT Operations Management (ITOM) application to analyze alerts in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.").
{#el-alert-group-analysis-view__ul_v1y_s43_y1c}  
Note:  
Currently, ServiceNow Otto for ITOM only analyzes tag-based, CMDB, Log Analytics, Mixed, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the navigation bar, select the Express List icon (![Express List icon.]()).
3. In the Active alerts list, select the information icon (![Information icon.]()) next to an alert group to display the preview panel.
4. On the preview panel Info tab, select Analyze in Alert analysis by Now Assist.
5. View the information provided in the Alert analysis.
6. **Optional:** Use the Alert analysis icons to perform related tasks.  
   {#el-alert-group-analysis-view__table_ys1_hyp_mbc__entry__2}

   | Icon | Description |
   |-|-|
   | ![Copy to clipboard icon.]() | Copy the content of the alert analysis to the clipboard. |
   | ![Refresh icon.]() | Refresh the alert analysis. Note: Refreshing regenerates the results. Past results are deleted. |
   [Table 1. Alert analysis icons]

   {#el-alert-group-analysis-view__table_ys1_hyp_mbc}
{#el-alert-group-analysis-view__steps_hnq_qzf_4bc}
**Related concepts**   

* [Viewing an alert group analysis by Now Assist in Express List](https://www.servicenow.com/docs/6lO8WLKJhO784tNXlI_dzQ "View an analysis of alert groups in Express List, generated by Now Assist using AI. The analysis helps you better understand the nature of the alert group, why the alerts in the group were correlated, and how to proceed in the remediation process.")

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