---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Operations Workspace for ITOM

# Service Operations Workspace for ITOM {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Service Operations Workspace (SOW) is a configurable workspace designed to streamline IT Operations Management (ITOM) workflows, offering a unified experience for multiple IT operational processes. Configurable and user-friendly, it consolidates various tasks into a single interface, allowing seamless navigation and easy
access to tools and information.
By centralizing workflows, it enhances collaboration, facilitates efficient task management, and provides real-time insights through different metrics. Highly customizable, it enables you to tailor the workspace to your specific
needs, optimizing productivity and workflow efficiency. With its comprehensive set of features, including automation and collaboration tools, Service Operations Workspace empowers users to work more effectively across different workflows, boosting productivity organization-wide. Scalable to accommodate evolving business needs, it ensures continued
support for IT environments of all sizes, delivering superior services and driving operational excellence.

For information regarding subscriptions for ITOM
Service Operations Workspace, check the ITOM Health subscription at [Subscription for ITOM Health](https://www.servicenow.com/docs/8SXHzsFWgWtMiIqV0LxxMQ "The ServiceNow AI Platform uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow ITOM Visibility, ServiceNow ITOM Discovery, ServiceNow ITOM Health, ServiceNow Health Log Analytics, ServiceNow ITOM Optimization, and ServiceNow ITOM Cloud Accelerate.").

When setting up the Service Operations Workspace, it's crucial to configure both IT Operations Management (ITOM) for managing alerts and IT Service Management (ITSM) for resolving incidents and delivering services. This integrated setup ensures access to the full range of features, facilitating comprehensive management of IT operations and service quality.

To know about the ITSM features, see [Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US).

## Request apps on the Store {#sow-landing-page-itom__section_vyf_tbn_f4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sow-landing-page-itom__inline-send-to-store}

## Get started {#sow-landing-page-itom__section_jmy_rsk_trb}

|-|-|
| [Explore Learn about Service Operations Workspace concepts and features](https://www.servicenow.com/docs/Xa5MS6c6o3414oTALfkT0Q "Discover how Service Operations Workspace for ITOM streamlines the entire life cycle of alerts, including alert generation, notification, grouping, analysis, investigation, resolution, and closure.") | [Configure Configure environment, tools, and user access](https://www.servicenow.com/docs/6FsXEGZ3D1ZJi1_xV64NWQ "Configure Service Operations Workspace for ITOM so that you can manage IT alert volumes efficiently and customize the workspace to enhance service delivery and operational visibility.") |
| [Use Learn how agents can use Service Operations Workspace](https://www.servicenow.com/docs/8UVNboMSaRyNHRWcQFk6qw "Service Operations Workspace for ITOM delivers a unified platform integrating various applications, specializing in streamlined alert management. Seamlessly manage IT Operations workflows while efficiently handling alerts, ensuring optimal performance and productivity.") | [Reference Get details about Service Operations Workspace components such as roles and dependent applications](https://www.servicenow.com/docs/45gXS6MpBgHng5qa2imj5A "Reference topics provide additional information about ServiceNow Service Operations Workspace.") |
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## Troubleshoot and get help {#sow-landing-page-itom__section_epq_skg_1nb}

[Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)