---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure alert notification conditions

# Configure when to send alert notifications for ITOM
Mobile {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 25, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Keep your teams informed by configuring when ITOM Mobile Agent sends a notification about an alert.

## Before you begin

Role required: admin

## About this task

By default, ITOM Mobile Agent sends a push notification and email when an alert meets these conditions:

* Assigned to is empty - The alert isn't assigned to anyone.
* State is not Closed - The alert state isn't closed. It's either empty, flapping, open, or reopen.
* Severity is Critical - The alert severity is critical. It isn't clear, empty, OK, major, minor, or warning.
{#configure-itom-alert-notfications__ul_cbx_npp_52c}  
You can update those conditions as needed. For example, the ITOM Mobile Agent app can send notifications for both critical and major alerts. However, if you customize the conditions, the conditions don't receive future release updates. That behavior is intentional to avoid overwriting your work.  
Note:  
To get push notifications, you must log in to ITOM Mobile Agent. If you log out, you only get email notifications.

This procedure is for admins configuring alert push notifications and emails. To manage other notification features, see [Customizing other mobile settings for ITOM Mobile Agent](https://www.servicenow.com/docs/Mx3MzbsHTHc36~fkpd9pAw "Learn how to customize your mobile experience further. Configure actionable notifications, set custom notification tones, and override the Do Not Disturb setting for critical issues to help your teams stay informed.").

## Procedure

1. Navigate to AllMobile App Builder.
2. Search for and select ITOM Mobile Agent.
3. Select Mobile notifications.
4. In the When to send section, update or add to the assigned to, state, and severity conditions.  
   For example, adding the condition OR \[Severity\]\[is\]\[Major\] under the condition \[Severity\]\[is\]\[Critical\] sends a push notification and email when the Severity field of an alert is Critical or Major.  
5. Implement your changes by selecting Save.  
   The page displays Your changes have been saved.

## What to do next

To customize who receives emails about alerts, see [Customize ITOM Mobile Agent email recipients](https://www.servicenow.com/docs/Q4E2PxUA6DltQ_UBxpscoQ "Customize who receives emails about alerts to help reduce notification overload and efficiently delegate responsibilities."). You can also customize other notification features, such as setting custom notification tones and overriding the Do Not Disturb setting for critical issues. See [Customizing other mobile settings for ITOM Mobile Agent](https://www.servicenow.com/docs/Mx3MzbsHTHc36~fkpd9pAw "Learn how to customize your mobile experience further. Configure actionable notifications, set custom notification tones, and override the Do Not Disturb setting for critical issues to help your teams stay informed.") for more information.

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