---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring ITOM Mobile Agent

# Configuring ITOM Mobile Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up and configure ITOM Mobile Agent.

## Configuration
overview {#configure-itom-mobile__cf-config-parent-checklist}

Use the pages in this section to set up and configure ITOM Mobile Agent. The information covers required and optional setup steps, including installing the app, managing alerts, and customizing alert recipients.

ITOM Mobile Agent auto-integrates with ITSM Mobile Agent, so you can manage alerts, incidents, and on-call schedules from the same mobile app. Where relevant, this section links to ITSM Mobile Agent content, providing additional configuration options for your mobile
experience.

## Required configuration
steps {#configure-itom-mobile__section_u5d_tbv_52c}

If you're an admin, start by installing ITOM Mobile Agent. If you're a Service Reliability Management admin, manager, or responder, you can start by downloading the ServiceNow Agent app and then logging
in.

* [Install ITOM Mobile Agent](https://www.servicenow.com/docs/XxULKGFnm385hHKZ4I9~iA "Install and give your teams access to ITOM Mobile Agent.")
* [Download the ServiceNow Agent app](https://www.servicenow.com/docs/KnkqF38ZE3ogSwDc0NoLHQ "Download the ServiceNow Agent app to use ITOM Mobile Agent on your device.")
* [Log in to ITOM Mobile Agent](https://www.servicenow.com/docs/mOcMqJpUZxmT71t2ohf2Iw "Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go.")
{#configure-itom-mobile__ul_ywm_xbv_52c}

## Optional configuration steps {#configure-itom-mobile__section_vzr_1cv_52c}

After you log in to ITOM Mobile Agent, you can work with the core features. Visit the following links to configure and customize ITOM Mobile Agent further to meet your team's needs:

* [Configure when to send alert notifications for ITOM Mobile](https://www.servicenow.com/docs/0gPARXzi7pquql3w_WzARw "Keep your teams informed by configuring when ITOM Mobile Agent sends a notification about an alert.")
* [Customize ITOM Mobile Agent email recipients](https://www.servicenow.com/docs/Q4E2PxUA6DltQ_UBxpscoQ "Customize who receives emails about alerts to help reduce notification overload and efficiently delegate responsibilities.")
* [Customizing other mobile settings for ITOM Mobile Agent](https://www.servicenow.com/docs/Mx3MzbsHTHc36~fkpd9pAw "Learn how to customize your mobile experience further. Configure actionable notifications, set custom notification tones, and override the Do Not Disturb setting for critical issues to help your teams stay informed.")
{#configure-itom-mobile__ul_qqq_ccv_52c}