---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring Service Reliability Management

# Configuring Service Reliability Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 15, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configuring Service Reliability Management (SRM) involves installing it from the ServiceNow Store or Service Operations Workspace Admin Center. You can also assign administrators and import services and teams.

## Using guided setup for SRM {#configuring-service-reliability-management__cf-config-parent-guided}

The guided setup provides a sequence of tasks to help you configure SRM on your instance. To open the guided setup, navigate to AllService Operations Workspace Admin CenterOverview. Next, find the Service Reliability Management tile and select Configure.

## SRM configuration documentation {#configuring-service-reliability-management__section_vnd_wqp_zfc}

Visit the following pages to set up and configure SRM. The content is primarily for srm_admin or admin users.
1. [Install Service Reliability Management from Admin Center or ServiceNow Store](https://www.servicenow.com/docs/e~xoYLj4wM4ERZRf6gsf4A)  
   Install the Service Reliability Management (SRM) application from the Admin Center or ServiceNow Store.
2. [Assign an administrator to Service Reliability Management](https://www.servicenow.com/docs/_bM6zUWvV2KmuQs69uxBFQ)  
   Add people from your ServiceNow instance to administer Service Reliability Management (SRM) and your service operations.
3. [Activate teams and services in SRM](https://www.servicenow.com/docs/tP7skXcKmFZHUxwWQUyJyQ)  
   Activate teams and services to be managed in the Service Reliability Management (SRM) application.
4. [Customize service approval settings](https://www.servicenow.com/docs/npxXw18MwH0NBtW9BnIRgQ)  
   Add an approval process to your services for governance.
5. [Customize team approval settings](https://www.servicenow.com/docs/CQ8AgWb9ksyxdg_yfWpFpA)  
   Customize how team approvals work when non-admin users create or add a team in Service Reliability Management (SRM). This feature, also known as team governance, helps you control access and align with internal policies.
6. [Configure error budget actions for breached SRM SLOs](https://www.servicenow.com/docs/NjqfMRJBWe7aJg0LAgb7PA)  
   Configure the actions that the team can select when the error budget of a service level objective (SLO) is breached.
7. [Approve a change request for SRM](https://www.servicenow.com/docs/vIlkzZ6Wiy5_UwTUveYGUg)  
   Approve a service change request in Service Reliability Management (SRM) to allow the requested action to proceed.
8. [Configure Twilio to send notifications in SRM](https://www.servicenow.com/docs/iyY88eepmNsSDTbZpmIN~A)  
   Connect your Service Reliability Management (SRM) instance and Twilio account to send notifications to teams.
9. [Install the Alert Automation application](https://www.servicenow.com/docs/kap9Wap8WefXd4xGHudecw)  
   Install the Alert Automation application and any supporting applications.

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