---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Customize service approval settings

# Customize service approval settings {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add an approval process to your services for governance.

## Before you begin

Role required: admin

## About this task

Require approval when Service Reliability Management (SRM) admins, managers, or responders request to create or add a service in SRM.

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. Select Service Reliability ManagementGovernance and autonomyService governance.
3. Choose one or both processes by selecting the relevant check box.  
   Approval requirement types:
   * Approval required when creating a new service: Requires approval when creating a service in SRM, and assigns it to the team responsible for new services.

   * Approval required when associating an existing Configuration Management Database (CMDB) service: Requires approval to add an existing service to SRM, and assigns it to the team responsible for existing services.

   {#sr-add-approval-services__ul_xxt_np1_czb}
4. Enter or select the team responsible for approvals.
5. Select Save.  
   This action initiates the approval process and assigns approval to the team responsible for approving the new service.  
   Note:  
   Approvals take two steps. First, the request is approved, which appears in the Stage field of the request record. Next, the request remains Pending until the request item is approved in the Request record.
{#sr-add-approval-services__steps_x4h_mdz_rnb}
**Previous topic:** [Activate teams and services in SRM](https://www.servicenow.com/docs/tP7skXcKmFZHUxwWQUyJyQ "Activate teams and services to be managed in the Service Reliability Management (SRM) application.")  
**Next topic:** [Customize team approval settings](https://www.servicenow.com/docs/CQ8AgWb9ksyxdg_yfWpFpA "Customize how team approvals work when non-admin users create or add a team in Service Reliability Management (SRM). This feature, also known as team governance, helps you control access and align with internal policies.")

*[\>]: and then