---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add a service to an SRM incident

# Add a service to an SRM incident {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add a service to an incident to increase the amount of data for the incident.

## Before you begin

Role required: Responder, Manager, or Administrator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-add-incident-service__select-reliability-tasks}
3. You have two options.

   | Option | Description |
   | In the incident list view | Double-click the Service field for the incident and replace the team member using search. Select OK. |
   | In the incident form | Select a new Service value from the list menu. Select Save. |
   |-|-|

   {#sr-add-incident-service__choicetable_llb_1fq_vyb}  
   For value choices see [SRM incidents](https://www.servicenow.com/docs/Yi8Rs_yBZxFQvmHijtGs1w "Track and collaborate on incidents in the Incidents tab, helping you and your teams resolve issues efficiently.").  
   The new service is displayed in the incident list view and incident form.

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