---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Manage or add a service to your SRM team

# Manage or add a service to your SRM team {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add a service to an incident to increase the amount of data for the incident.

## Before you begin

Role required: Responder, Manager, or Administrator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select the Teams icon (![Teams.]()). {#sr-manage-team-services__select-my-teams}
3. Select a team card to open any team you want to view or add a service to.
4. From the team page, select the Services managed tab.  
   You can export the list of services. See [Export list information to a file](https://www.servicenow.com/docs/losfMl_gARwjObjIgA67_Q "You can export live information to a file in Service Reliability Management (SRM).") for more information.
5. **Optional:** Add a service to your team by selecting Add.
6. Add a new service or register an existing one.

   | Option | Steps |
   | Add a new service | 1. In the New or existing field, select Create a new service in Service Reliability Management. 2. On the form, fill in the fields.For more information on the field descriptions, see [Add service form](https://www.servicenow.com/docs/ebLNQNau22XdZQ~NMOACMQ "Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM."). 3. Select Next. {#sr-manage-team-services__ol_mh4_4rk_y1c} |
   | Register an existing service | 1. In the New or existing field, select Associate existing CMDB services to Service Reliability Management. 2. Select one or more services. 3. Select Next. {#sr-manage-team-services__ol_tqr_b4h_n1c} |
   |-|-|

   {#sr-manage-team-services__choicetable_m3m_brg_n1c}
7. In the Assign a team step, fill in the fields.  
   * In the Service owner field, select the user who will own the services.
   * In the Support Group field, select a team that will monitor services.
   {#sr-manage-team-services__ul_a5h_p2m_n1c}  
   The service record has been added.
8. Finish setting up your service or do it later.

   | Option | Steps |
   | Finish setting up your service | 1. Select Continue to setup. 2. Select Add integrations and connect your service to a data source to monitor events. 3. Select Add SLO \& SLI and create a service level objective and measure your service health with a service level indicator. {#sr-manage-team-services__ol_epb_zh1_lbc} |
   | Do it later | Select Do it later. |
   |-|-|

   {#sr-manage-team-services__choicetable_mrc_vh1_lbc}  
   See [Edit SRM service details](https://www.servicenow.com/docs/_XiFqfau9cDee1Zh~e1blA "Edit an existing service owned by your team. For each service that you support in SRM provide general information about the service and the SRM team that supports it.") and [Edit service details form](https://www.servicenow.com/docs/48bKYQELtemdbYU8Q58qIg "Edit an existing service owned by your team.")for information on the service and completion steps for setup.

*[\>]: and then