Resolve the loading failure of your DEX Desktop Assistant screen

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Symptom

    My DEX Desktop Assistant screen is empty or in a continuously loading state.

    Cause

    The DEX Desktop Assistant is not loading because the user is not a valid DEX user or the settings.json file is corrupted.

    Resolution

    Procedure

    1. Refresh the application.
    2. Quit and relaunch the application.
    3. Clear the Electron settings file at the following location:
      • macOS: ~/Library/Application\ Support/desktop_assistant_app/settings.json
      • Windows OS: ~\AppData\Roaming\desktop_assistant_app\settings.json
    4. Verify you're logged in with the sn_dex_desktop.user role.
    5. Verify that the DEX Desktop Assistant application is installed on the instance to which you're connecting.