Issue config in Digital End-user Experience Self-service

The Digital End-user Experience Self-service provides the following issue configurations in the base system. By default, all these issue configurations are disabled.

Issue Configuration	Category	Sub-category	Enabled in EC self-service	Enabled in DEX now assist topic	Device OS	Evaluation metrics	Issue description	Resolution
Computer restart pending	Device performance	Computer last restart	FALSE	FALSE	Both	Device up time	Your computer has not been restarted for a while which can lead to degraded system performance.	Provides a self-help instruction notifying the user to reboot their device.
Low disk space	Device performance	Disk space	FALSE	FALSE	Windows	Disk usage	Your device is running low on disk space, which can affect its performance. Click the fix to clear temporary and cache files without causing any impact to your work.	Provides a remedial action button, it resolves the issue by freeing up disk space through Windows Disk Cleanup.
Low disk space	Device performance	Disk space	FALSE	FALSE	Mac	Disk usage	Your device is running low on disk space, which can affect its performance.	Provides the user with self-help instructions to free up disk space.
MS Teams application crash	Application(s) performance	MS Teams application stability	FALSE	FALSE	Windows	Application crashes	MS Teams application has crashed multiple times on your device. Here are the instructions to resolve this issue.	Provides a Self-help instructions to resolve recurring crash of Microsoft Teams; detected due to outdated/ incompatible application version, high CPU consumption, etc.
MS Teams application crash	Application(s) performance	MS Teams application stability	FALSE	FALSE	Mac	Application crashes	MS Teams application has crashed multiple times on your device. Click the fix to reinstall MS Teams application.	Provides a remedial action button to re-install Microsoft Teams to resolve recurring application crash.
Outlook application crash	Application(s) performance	Outlook application stability	FALSE	FALSE	Windows	Application crashes	Outlook application has crashed multiple times on your device. Here are the instructions to resolve this issue.	Provides Self-help instructions to resolve recurring crash of Microsoft Outlook.
Outlook application crash	Application(s) performance	Outlook application stability	FALSE	FALSE	Mac	Application crashes	Outlook application has crashed multiple times on your device. Click the fix to reinstall Outlook application.	Provides a remedial action button to Re-install Microsoft Outlook to resolve recurring application crash.
Poor device battery health	Device performance	Battery health	FALSE	FALSE	Both	Battery health	Poor battery performance due to a deteriorated battery. Click on 'Replace battery' to raise a battery replacement request.	Provides an option to raise a request battery replacement catalog request.
Poor WiFi signal	Network stability	Wifi signal strength	FALSE	FALSE	Mac	Wifi RSSI	Poor Wifi signal strength can cause poor browsing experience or lags in online meetings.	Provides a self-help instruction by notifying the user to move closer to the router or switch to wired connection for better signal strength.
Poor WiFi signal	Network stability	Wifi signal strength	FALSE	FALSE	Windows	Wifi signal strength	Poor Wifi signal strength can cause poor browsing experience or lags in online meetings.	Provides Notify the user to move closer to the router or switch to wired connection for better signal strength.
VPN disconnected	Network stability	VPN connectivity	FALSE	FALSE	Both	Device VPN status	Stay connected to Zscaler to ensure secure access to organisation resources and maintain security compliance.	notify the user to move closer to the router or switch to wired connection for better signal strength.
Zoom application crash	Application(s) performance	Zoom application stability	FALSE	FALSE	Mac	Application crashes	Zoom application has crashed multiple times on your device. Click the fix to reinstall Zoom application.	Provides a remedial action as a resolution to Re-install Zoom which can resolve recurring application crash; detected due to outdated/incompatible application version, high CPU consumption, etc.
Zoom application crash	Application(s) performance	Zoom application stability	FALSE	FALSE	Windows	Application crashes	Zoom application has crashed multiple times on your device. Here are the instructions to resolve this issue.	Provides self-help instructions to resolve recurring crash of Zoom; detected due to outdated/ incompatible application version, high CPU consumption, etc.