ITSM Predictive Intelligence Workbench administration

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Administrators can activate the necessary plugins for ITSM Predictive Intelligence Workbench. Users with the piwb_admin role can configure the application to meet specific requirements.

    Important:

    Starting with the yokohama release, the ITSM Predictive Intelligence Workbench will reach its end of life (EOL) as part of its deprecation process. It will be completely deprecated and no longer deployed, enhanced, or supported from the yokohama release. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see Task Intelligence for ITSM

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Predictive Intelligence Workbench admins can perform the following tasks:
    • Configure Predictive Intelligence Workbench property settings, such as the minimum number of predictions for evaluating use cases that underperform and the minimum percentage of net automation to show a pretrained model.
    • Create a Predictive Intelligence Workbench user group and assign users necessary roles to move through the model implementation process.
    • Configure notifications to alert Predictive Intelligence Workbench users via email for the following events:
      • When a new model is trained and ready for evaluation.
      • When batch testing is initiated and when test results are available.