Using Proactive Engagement

Proactive Engagement helps you in proactive detection of digital issues and provides self-help instructions to resolve them.

• Employee engagement experience through Proactive Engagement
  This experience details the employee engagement through the Proactive Engagement application.
• Agent experience through Proactive Engagement
  This experience details the agent experience through the Proactive Engagement application.
• Proactive Engagement solution
  The base system solution detects and enables you to resolve high disk usage issues by providing a detailed self-help instruction specific to the operating system.
• Metric rule triggering Proactive Engagement through alerts
  Metric rules create an alert based on its trigger criteria.
• Proactive Engagement life-cycle management
  The Proactive Engagement application enables you to work in the life-cycle model to manage solutions that you own and to view solutions that may have an impact on services or products that you care about.