Request Management Release version: Yokohama Updated July 31, 2025 1 minute to readRequest Management allows catalog items to be requested and fulfilled based on defined flows. Get started Exploring Request Management Configuring Request Management Agent Workspace for Request Management Request Management referenceRequest Management reference Exploring Request ManagementRequest Management allows catalog items to be requested and fulfilled based on defined flows.Configuring Request ManagementConfigure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.Agent Workspace for Request ManagementAgent Workspace for Request Management integrates the platform functionality specific to tier 1 agents into an easy-to-navigate interface. This multi-tab interface helps the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks. The ITSM Workspace plugin (com.snc.agent_workspace.itsm) that automatically activates the Service Catalog - Workspace (com.glideapp.servicecatalog.workspace) plugin should be activated for the Request Management flows in workspace.Request Management referenceReference topics for Request Management.Related topicsExploring Service CatalogCatalog Builder
Request Management Release version: Yokohama Updated July 31, 2025 1 minute to readRequest Management allows catalog items to be requested and fulfilled based on defined flows. Get started Exploring Request Management Configuring Request Management Agent Workspace for Request Management Request Management referenceRequest Management reference Exploring Request ManagementRequest Management allows catalog items to be requested and fulfilled based on defined flows.Configuring Request ManagementConfigure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.Agent Workspace for Request ManagementAgent Workspace for Request Management integrates the platform functionality specific to tier 1 agents into an easy-to-navigate interface. This multi-tab interface helps the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks. The ITSM Workspace plugin (com.snc.agent_workspace.itsm) that automatically activates the Service Catalog - Workspace (com.glideapp.servicecatalog.workspace) plugin should be activated for the Request Management flows in workspace.Request Management referenceReference topics for Request Management.Related topicsExploring Service CatalogCatalog Builder