Mobile app structure
Summarize
Summary of Mobile app structure
This guide explains how ServiceNow® mobile apps are organized, helping you navigate and utilize the app effectively on your mobile device. Understanding the structure enables you to find tools, data, and perform tasks efficiently within the app.
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Key Features
- App Icons: Each ServiceNow app has its own icon on your device, which may display unread notification badges. Icons may vary if branded by your company.
- Navigation Bar: Located at the bottom of the screen, it contains tabs for settings, notifications, and frequently used screens. Administrators control tab visibility and order. If six or more icons appear, a “More” tab lists additional options.
- Launcher Screens: These act as homepages that provide access to other screens, search functions, quick actions, and user info. The header defines title display and screen information.
- Search: Global search enables searching through configured data sources within the app.
- UI Sections: Containers within launcher screens that display screens, analytics previews, and record details.
- Quick Actions: Provide shortcuts for common functions like transferring records or using templates.
- Settings: Accessible via the Settings tab, this screen lets you configure options such as instance management, location tracking, offline mode, language, notifications, security (app PIN), themes, analytics, banner display, chart accessibility, and swipe gestures on Android.
- Notifications: The Notifications tab lists push notifications, highlighting critical alerts for prioritization. You can mark notifications read/unread or delete them individually or in bulk.
- Screens: Designed for specific tasks, screens display data records and may include multiple segments accessible via tabs. Embedded screens provide detailed views, activity streams, related lists, or embedded lists. Functions accessible via menus or swipes allow record-related tasks or navigation.
What You Can Expect
By understanding the mobile app structure, you can efficiently navigate between key app components such as notifications, settings, and launcher screens. This structure supports productivity through quick access to important functions, personalized settings, and optimized interaction with ServiceNow data on the go. Administrators can tailor navigation and features to best suit your organizational needs.
Learn how components and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data you're looking for.
Components of a ServiceNow app
App Icons
Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app. Note: If your company has provided you with branded ServiceNow mobile apps,
your icons may not match the image shown here. |
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Navigation bar
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Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used screens or launcher screens. Your administrator selects which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More ( For information on navigation bar configuration, see Navigation bar. |
) tab displays. Tap the Launcher screens
Launcher screens serve as a landing page or a home page. Using a launcher screen, you can access other screens in various formats, as well as search, do quick actions, and find user information.
For more information on launcher screens configuration, see Launcher screens. |
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Settings
Use the settings screen to configure multiple options and review information about the app. The settings page is accessed from the Settings tab on the navigation bar. The following are examples of available options. These options may
vary according to the operating system you use.
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Notifications
The notifications page is accessed from the Notifications tab on the navigation bar. This page displays push notifications sent to you. Tap any notification to view its contents. Notifications that are defined by the administrator as critical are flagged with the words Critical Alert. This type of notification helps you to prioritize which ones should be addressed first. Unread notifications are marked with a blue dot in the margin and the title is bold. Swipe left to reveal the option to delete the message. Swipe right to reveal the option to mark the message as read/unread. You can mark all notifications as read or delete all notifications by tapping on the more menu ( For more information on notifications, see Mobile notifications, Handling mobile alerts, and Enabling critical alerts. For information on mobile notification configuration, see Mobile push notifications. |
) and selecting the appropriate option.Screens
Examples of screen types that you can view on your mobile device.Screens within your mobile apps are designed for specific tasks. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item.
- Segments
- Screens can contain one or more segments, which display information from a specific data item. If a screen has more than one segment, you're able to switch between segments using a tabbed interface.
- Embedded screens
- Within a record screen, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
- Functions
- Screens can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another screens, launcher screens, or external resources.
For more information on screens and how to configure them, see Mobile screen types.