Configure the blur app option to improve security

As a security feature, administrators can configure the mobile app to blur when not in focus on a mobile device. When you double-click the home button on your mobile device to close apps or navigate back to where you left off, the ServiceNow app appears blurred.

Before you begin

Role required: admin

About this task

Before you enable the glide.sg.blur_ui_when_backgrounded system property, consider the following information.

Important:

For both iOS and Android, as of the the 20.1.0 mobile client release

• The glide.sg.blur_ui_when_backgrounded system property is supported on both iOS and Android devices.
• By default, the value for this property is set to false, which turns it off.
• The screen share feature isn't supported.
• Users are prevented from taking screen shots and screen recordings.

iOS specific

ServiceNow mobile apps appear blurred when not in focus on a mobile device.

Note:

For BlackBerry and Microsoft Intune variants, screen recordings and screenshots remain enabled.

Android specific

ServiceNow mobile apps appear blackened when not in focus on a mobile device.

Procedure

1. Navigate to All and in the filter enter sys_properties.list.
2. Open the record for glide.sg.blur_ui_when_backgrounded.
3. In the form, match the following values:

   Field	Description
   Name	glide.sg.blur_ui_when_backgrounded
   Type	true | false
   Value	true

Result

With the property in place, the app is blurred when not in focus.