Activate sensitive data redaction for inbound emails plugin

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can activate the Sensitive Data Redaction for Inbound Emails plugin (com.glide.email_inbound.redaction) for Notifications if you have the admin role. The application installs related plugins if they are not already installed.

    Before you begin

    Role required: admin

    About this task

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Sensitive Data Redaction for Inbound Emails plugin (com.glide.email_inbound.redaction) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

    What to do next

    Activating Data Discovery
    Note:
    Data Discovery application does not require a paid subscription when used along with sensitive data redaction for inbound emails plugin.

    Data Discovery patterns

    Default data patterns are used to filter table entries for further classification. The Data Discovery pattern defines the regular expression used to match data against a target table. For more information, see Configure Data Discovery patterns.