Available actions

Before you can use any ServiceNow application, you must verify that you have entitlement to it, meaning that you have valid licenses to use it. Then, you can install the application and its plugins from the ServiceNow Store.

Note:

Legacy Application Manager is being prepared for deprecation. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

A known issue affects the use of bookmarks to access the Legacy Application Manager. For details about possible issues with accessing the Legacy Application Manager, see the Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above [KB2804238] article in the Now Support knowledge base.

A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see Application Manager.

Table 1. Application manager actions

Action	Options	Use case
Install an application	Install new application Install updates	Application testing.
Select the current application	Select an application from the applications list Select an application from the application picker	Edit an application.
Update the application record	Add tables Add roles Add menus Add dependencies Add Update Sets	Add application logic.
Set the application state	Deactivate an application Activate an application Delete an application	Retire a legacy application.
Share an application	Make available on another instance Upload to the ServiceNow Store	Move an application from development to testing.
Remove an application	Deactivate Delete Uninstall	Retire an obsolete or legacy application.
Move application files from one global application to another	None	Edit a legacy application.