Create notification channels

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can add channels to receive your notifications. A notification channel is an email account or voice message system that you have access to.

    Before you begin

    Role required: none

    About this task

    Notification channels include email addresses, service providers for SMS messages, and mobile applications. You can create voice notification channels to support applications like Notify.
    Note:
    If you are using the ServiceNow mobile application or a custom push application, you do not need to create a push channel for your mobile device. The system automatically creates a channel for the mobile app after you initially log in to your instance from your mobile device.

    Procedure

    1. Navigate to User menu > Preferences > Notifications.
    2. Select Create Channel.
    3. Complete the fields on the New Channel form.
      Field Description
      Name A descriptive name for the channel, such as the device or email account.
      Type The type of channel:
      • Email: for email messages.
        Note:
        All users with an email address have a primary email channel, which is created automatically after a notification is sent to them.
      • SMS: for SMS messages.
      • Voice: for phone messages.
      • Instant Message: for instant messages.

      If you are using the ServiceNow mobile application or a custom push application, the system automatically creates a channel for the mobile app after you initially log in to your instance from your mobile device.
      Email address The email address of the channel.
      Phone number The phone number for SMS messages or for voice messages.
      Service provider The service provider for SMS messages.
    4. Select Save.
      The system creates and enables the channel, and adds it to the list of notification channels.

    What to do next

    To receive notifications on your new notification channel, you must enable the channel for individual notifications. After you enable the channel for a notification, you can set conditions to further control the notifications that you receive on the channel. For more information, see Apply notification conditions.