Create an email account for Microsoft Graph (receive)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Create an email account for reading emails from Microsoft Exchange Online using Microsoft Graph Endpoints.

    Before you begin

    Role required: email_account_admin

    About this task

    Antispam and malware scanning are managed by Microsoft Graph account and not ServiceNow

    Procedure

    1. Navigate to All > System Mailboxes > Administration > Email Accounts.
    2. Select New.
    3. On the form, fill in the fields.
      Table 1. Email Accounts form
      Field Description
      Name Name of the email account.
      Type Microsoft Graph (Receive).
      Authentication OAUTH 2.0 - Type of authentication used for the email account to connect to the email server.
      Inbox email address Address of the inbox for reading emails.
      OAuth Profile OAuth profile configured during application registry.
      Active Option to activate the email account.
      Enable debug output

      Option to create node logs for the raw data that is exchanged with the email server.

      You can enable this field temporarily to diagnose issues related to receiving or sending email.
    4. Select Submit.
    5. Select the test connection link at the bottom to test the account.