Create email intents

Create and define an email intent for analyzing and identifying the primary purpose for an inbound email. Understanding the email's intent helps guide the tone, context, and call-to-action for effective responses.

Before you begin

Role required: sn_notif_agents.notification_ai_admin

About this task

Follow the General guidelines for creating and mapping an intent

Procedure

1. Navigate to All > System Notification > Email > Email Intents.
2. Select New.
3. On the form, fill in the fields.

   Table 1. Notification Intent form

   Name	Name of the intent.
   Description	Brief description of the intent along with the goal of the intent.
   Active	Option that indicates that the configuration is active. The configuration is active by default.
   Conditions	The conditions on the inbound record that will be evaluated to fetch the list of intents available for an inbound email.

   Note:

   The default action is executed if an email's intent cannot be matched to any specific custom intent, ensuring no request goes unaddressed.
4. Select Submit.

What to do next

Create and associate actions for intent