Explore inbound email

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Learn about inbound emails.

    Inbound email benefits

    Table 1. Inbound email benefits
    Benefit Feature
    Save time from responding to emails manually by configuring your instance to send replies, create incidents, or update records automatically in response to inbound emails Automating system responses to inbound email
    Define an inbound email action and processing to script how the system responds to an inbound email Inbound email actions
    Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions Configure inbound email actions
    Create inbound email actions and reprocess received emails. Create an inbound email action
    Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy Sensitive data redaction

    What to explore next

    To learn more about configuring and using inbound email, see: