Get a free application

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Get a free application from your ServiceNow instance, without navigating to the ServiceNow Store.

    Before you begin

    Note:

    Legacy Application Manager is being prepared for deprecation. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    A known issue affects the use of bookmarks to access the Legacy Application Manager. For details about possible issues with accessing the Legacy Application Manager, see the Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above [KB2804238] article in the Now Support knowledge base.

    A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see Application Manager.

    Role required: admin

    Procedure

    1. Navigate to All > System Application > All Available Applications > Available To Obtain From Store.
    2. Search for the required application and click the application record.
    3. Click Get.
    4. In the pop-up window, review information in these tabs and click Continue:
      • Usage Analytics and Contact
      • Platform Licenses
      • Terms and Conditions
        Note:
        Select the I read and accept terms of use above check box.

        You can download the terms and conditions documents.

      In the Confirmation tab, a confirmation message is displayed that the application can be installed.
    5. Click Go to install.