Now Support administration

The Now Support portal is where you can access self-help, get technical support, and manage your ServiceNow instances.

Who uses the Now Support portal

If you are responsible for managing, monitoring, or maintaining your company's ServiceNow instance(s), then you will likely use the Now Support portal. ServiceNow Customer Administrators are the gatekeepers and manage their companies' Now Support users. Administrators can then add or remove other users, such as developers, architects, and partners. What you can do within the portal will vary based on your role.

Note:

For information about the types of notifications different Now Support users may receive, see KB0547262: Company Key Contacts and Notification List Overview on Now Support.

• View Now Support users
  As a Now Support admin, you can view active and inactive users and their roles.
• Create a user in Now Support
  You can create users in Now Support and assign them access roles.
• Manage user access in Now Support
  You can manage users in Now Support and change their access roles.