Opt in to the ServiceNow Store products

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Opt in to the required product available on ServiceNow Store by navigating to the ServiceNow Products module.

    Before you begin

    Note:

    Legacy Application Manager is being prepared for deprecation. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    A known issue affects the use of bookmarks to access the Legacy Application Manager. For details about possible issues with accessing the Legacy Application Manager, see the Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above [KB2804238] article in the Now Support knowledge base.

    A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see Application Manager.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > ServiceNow Products.
      ServiceNow products that are available on ServiceNow Store are displayed. The products are organized based on the product family they are part of.
    2. To opt in to the ServiceNow products:
      1. On the tile of the required product, click Opt-in.
      2. Enter your Now Support credentials.
      3. Click Opt-in.
        A confirmation message is displayed and the Opted-in label is displayed on the product tile.
      4. To view the applications that are part of the product, click the product tile.
        All applications that are part of the product are displayed in the Licensed and Not Licensed tabs.
        Note:
        • If the application is already available (that is, installed or available for update) in your ServiceNow instance, click Manage Application to navigate to the application page and install, uninstall, or repair the application.
        • If the application isn't available in your ServiceNow instance, click View Detail to navigate to the application listing page, view the application details and dependencies, and navigate to ServiceNow Store.
    3. To opt in to the ServiceNow product family:
      1. Click Product Family Opt-in.
      2. Enter your Now Support credentials.
      3. Click Opt-in.
        You have opted in to all product in the required family.