Supported integration interfaces

ServiceNow provides a number of interfaces to be able to directly integrate with the platform. These interfaces are considered part of the platform and are provided at no additional charge.

Table 1. Supported Integration Interfaces

Interface
Email
JDBC
JSONv2 Web Service
LDAP integration
SOAP web service
REST API
SAML
Digest token authentication
ODBC driver
Data Export
CTI
Syslog probe

• Computer Telephony Integration
  Computer Telephony Integration (CTI) is accomplished by the CTI client on the user machine sending a URL to the instance.
• Integrating ServiceNow with your Intranet
  You can add a ServiceNow login link to your intranet.
• JDBCProbe
  A JDBC probe runs on the MID Server to query an external database via [JDBC] and returns results to ServiceNow.
• Build a search provider for your instance
  ServiceNow Search Providers allow you search and our Forums from the IE and Firefox search bar.
• Syslog probe
  The ServiceNow Syslog probe uses the MID Server to deliver log messages from a ServiceNow instance to another machine, such as a dedicated log server, using the syslog protocol over an IP network.