General guidelines for registering target instance

  • Release version: Yokohama
  • Updated September 29, 2025
  • 1 minute to read
  • A reference topic that includes general guidelines to fix errors that occur while registering a target instance.

    When registering a target instance, consider the following guidelines.

    Table 1. Instance error
    Error Type Guidelines
    Credentials
    • Provide credentials for the target instance for a user with the admin role.
    • Use a local user account, not an LDAP (Lightweight Directory Access Protocol), or SSO (single sign-on) user account.
      Note:
      Clone requests can’t redirect authentication requests to a single sign-on identity provider. The target instance credentials must exist in the sys_user table as a user record or as part of an LDAP integration.
    System property Verify the system property glide.db.clone.allow_clone_target is set to True.
    Note:
    By default, this property is enabled on instances whose name ends in Dev, Test, Stage, UAT, or QA.
    IP authentication error If the target instance uses IP range based authentication, it must enable the IP range 10.0.0.0/10.255.255.255 to communicate on a local network.