Terms and conditions in the ServiceNow Store

Learn about when terms and conditions must be accepted in the ServiceNow Store. Unaccepted terms and conditions block procurement and installations.

Applications in the ServiceNow Store might use standard or custom terms and conditions. You can review and download all terms and conditions that apply to an application from its listing details page.

Standard terms and conditions

Standard terms and conditions include the Store Standard Terms of Use and Vendor App Subscription Terms and Conditions. Standard terms and conditions must be accepted in the following scenarios:

• If you’re a new ServiceNow Store customer
• If you’re an existing ServiceNow Store customer and haven't yet accepted the standard terms and conditions

When you log in to the ServiceNow Store, an alert message tells you if you must accept the standard terms and conditions. You can review, accept, and download the standard terms and conditions from the link in the alert message.

Standard terms and conditions must be accepted before you can procure or install applications, integrations, and products.

Custom terms and conditions

Application providers can also include custom terms and conditions that must be accepted before their applications can be procured. If an application has custom terms and conditions, you're prompted to accept them when you procure the application from the ServiceNow Store. If the application uses custom terms and conditions, procurement and installation are blocked until the custom terms and conditions are accepted.