ServiceNow Store glossary

  • Release version: Yokohama
  • Updated March 12, 2026
  • 1 minute to read

    • Review important terms related to the ServiceNow Store to help determine which listings meet your organization's needs.

    application

    A standalone piece of code that implements a collection of features on the ServiceNow AI Platform. You can procure apps from the ServiceNow Store to install on an instance.

    app

    beta apps

    Early-stage, experimental projects that ServiceNow partners are developing to introduce new functionalities to the ServiceNow AI Platform. Partners might invite you to try an app or integration that's in beta. Beta apps can only be installed in hosted non-production instances.

    built on ServiceNow solutions

    Apps and integrations that help you customize the ServiceNow AI Platform for specific and industry and market needs. Apps and integrations built on ServiceNow solutions have passed the ServiceNow Partner Solutions Center of Excellence process. This process verifies alignment with ServiceNow quality standards related to software development life cycle and business outcomes.

    built with ServiceNow offerings

    Services, dashboards, and implementation guides offered by ServiceNow partners and customized for your organization's needs. Offerings built with ServiceNow have passed the ServiceNow Partner Acceleration process to verify alignment with ServiceNow quality standards related to software development life cycle and business outcomes.

    custom tables

    A non-exempt table created by a platform administrator and not included as part of the base ServiceNow AI Platform system. Custom table entitlements are included with certain licenses and subscriptions. For more information, see Custom tables.

    generative AI

    Applications and solutions that incorporate Now Assist, a generative AI experience purpose-built for the ServiceNow AI Platform.

    innovation lab

    Early-stage, experimental projects that ServiceNow teams are developing to introduce new functionalities to the ServiceNow AI Platform. Innovation labs are available on the ServiceNow Store.

    integration

    Connects your instance to other services, licenses, and apps outside the ServiceNow ecosystem to streamline the flow of data within your organization.

    MSP ready

    A ServiceNow Store listing filter for applications and integrations that have domain separation enabled. Managed Service Providers (MSPs) can procure and manage these applications on behalf of their customers.

    plug and play

    Applications and integrations that can be used without additional customization or setup after installation.

    product

    A collection of apps that coordinate to add features and capabilities to a ServiceNow AI Platform instance. Products can be obtained through the ServiceNow Store.