Submit a guest review

  • Release version: Yokohama
  • Updated March 12, 2026
  • 1 minute to read

    • Submit a guest review to leave feedback on an app or integration if you aren't logged in.

    Before you begin

    Role required: None

    About this task

    Reviews left on an application only show up in the environment where the review was made. For example, reviews made from the commercial ServiceNow Store are only visible on the commercial ServiceNow Store. Reviews made from a regulated regional or federal instance of the ServiceNow Store are only visible to users in the same instance of the ServiceNow Store.

    Procedure

    1. In the ServiceNow Store, find and select the listing of the app you want to review.
    2. From the navigation panel in the app listing details, select Ratings and reviews.
    3. Select Write a Review.
    4. On the guest review form, fill in the fields.
      For a description of the field values, see Guest review form fields.
    5. Select Submit.

    Result

    For commercial customers, your company, review, and rating are visible in a review posted to the app listing details. For customers using a federal or regulated ServiceNow Store instance, only the rating and review fields are made visible.