Install a ServiceNow Store application

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read

    • Install an application that you purchased from the ServiceNow Store to make it available on your instance.

    Before you begin

    Note:

    Legacy Application Manager is being prepared for deprecation. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    A known issue affects the use of bookmarks to access the Legacy Application Manager. For details about possible issues with accessing the Legacy Application Manager, see the Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above [KB2804238] article in the Now Support knowledge base.

    A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see Application Manager.

    Role required: admin, sn_appclient.app_client_company_installer (can only install applications that match the instance company), or sn_appclient.app_client_user

    About this task

    Applications that you purchase from the ServiceNow Store are added to the Application Manager automatically. You must install the application from the Application Manager to activate it in an instance.

    To install an application that you published to the ServiceNow application repository, follow the steps in Install an application from the application repository instead.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the application using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find an application, you may have to request it from the ServiceNow Store.

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    6. Select Install.
    7. Optional: Click Go to Subscription Management to map the installed application to a subscription.