Prevent numbering gaps

By default, numbers are generated every time a new record is created.

Before you begin

Role required: admin

About this task

When records are created but not saved, a gap in the numbering is created. You can prevent these numbering gaps by generating numbers only when records are saved.

Procedure

1. Navigate to All > System Properties > System.
2. Set the property Assign a task number only upon insert (prevents unused numbers), glide.itil.assign.number.on.insert, to true.
   Note:

   If an insert is aborted, it still consumes a new task number, leading to gaps in the sequence.
3. Click Save.