Request a plugin

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • If a plugin does not appear in the Application Manager, you cannot activate it yourself. Request activation of the plugin by ServiceNow personnel.

    Before you begin

    Note:
    Before requesting or activating a plugin, check whether the plugin has already been activated on your instance. For details on how to check a plugin activation status, see the Plugin Activation Status [KB0678767] article in the Now Support knowledge base.

    Role required: admin

    About this task

    There are two ways to request a plugin:
    • Access the Now Support Service Catalog on Now Support. Open the Activate Plugin page using this link: Activate Plugin.
    • Access the Now Support Service Catalog through the Application Manager on your instance by following the procedure.

    Procedure

    1. Navigate to Admin > Application Manager.
    2. From the Application Manager, select Request Plugin to open the Activate Plugin form on Now Support.
      Request Plugin button in the Application Manager.
    3. On the Activate Plugin form on Now Support, provide the following information.
      Table 1. Activate Plugin request form
      Field Description

      What is your target instance

      Instance on which to activate the plugin.

      Which plugin would you like to activate

      Name of the plugin to activate.

      Note:
      If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

      Select Maintenance Date and Time

      The date and time to activate the plugin.

      Note:
      Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.

      For example, see the following request to activate the CSM Workspace plugin on an instance named My Instance.

      Figure 1. Activate Plugin form
      Completed form to activate a plugin.
    4. Click Submit.
      For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.