Unlink your ServiceNow user account from your Slack or MS Teams account for Now Actions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Unlink your ServiceNow account from your Slack or MS Teams account to stop receiving actionable ServiceNow notifications in Slack or Teams.

    Before you begin

    Role required: none

    About this task

    If you unlink your account to a messaging app for Now Actions, you must also disable the corresponding messaging channel in your notification preferences.

    Procedure

    1. Navigate to All > Self-Service > My Profile.
    2. Click the View Linked Accounts related link.
    3. In the Linked Accounts page, check the selection box for the messaging integration to be unlinked.
    4. Select Actions on selected rows..., then click Unlink account.
      Your ServiceNow account is unlinked from the Now Actions messaging integration (the link is inactive).
      Note:
      Even though you unlinked your account, you still receive notifications in any group channels to which you belong.
    5. Disable the messaging channel in your Notification Preferences.
      1. Select the gear icon in the banner frame to access the System Settings window.
      2. Under Notification Channels, disable the appropriate messaging channel.
      Note:
      If you want to link your ServiceNow account again, follow the steps in Link your ServiceNow user account to your Slack or MS Teams account for Now Actions.