Add a new Unified Navigation workspace search configuration to AI Search for Next Experience

  • Release version: Yokohama
  • Updated July 31, 2025
  • 3 minutes to read

    • Enable Unified Navigation search for newly installed workspaces in AI Search for Next Experience.

    Before you begin

    The AI Search for Next Experience ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install AI Search for Next Experience.

    You must have already enabled AI Search for Next Experience on your instance. For details on this procedure, see Enable AI Search for Next Experience.

    Role required: ais_admin

    About this task

    When a new workspace application that includes a search application configuration is installed on your instance, you can enable search for the workspace in AI Search for Next Experience by following this procedure.

    Procedure

    1. Navigate to All > AI Search > AI Search for Next Experience > Guided Setup for Zing to AI Search Migration.
    2. In the Post-Migration Actions category, select Get Started.
    3. In the When a new Next Experience workspace has been added to your instance task, open the Zing to AI Search Migration Job form by selecting the migration tool link.
      A modal window shows a list of Zing search application configurations and their migration status.
    4. If the new workspace's search application configuration shows Migrated status, reindex its associated content and publish its search profiles and dictionaries.
      1. Repeat the Index searchable content and metadata for global search sources task in the Prerequisites Guided Setup category.
        For details on this procedure, see Verify that your instance meets the prerequisites for AI Search for Next Experience.
      2. Publish all search profiles and dictionaries provided by the new workspace.
        To learn how to publish search profiles, see Publish an AI Search search profile. For details on publishing stop word and synonym dictionaries, see Create stop words and Create synonyms.
    5. If the new workspace's search application configuration shows Needs migration status, migrate it for use with AI Search.
      1. Close the modal window.
        Note:
        You can reopen the list of Zing search application configurations at any time by selecting the View Search Application Migration Status related link.
      2. In the Search Application Configuration field, use the Lookup using list icon to select the new Zing search application configuration.
        Note:
        Only Zing search application configurations with Needs migration status are available for selection. Application configurations with Migrated status already have corresponding AI Search application configurations.
      3. Optional: To have the system send email notifications to users when indexing of content for the migration job starts and completes, add those users to the watch list.
        Note:
        The system automatically adds the current user to the watch list when a migration job is created or updated.
      4. Select Start Migration.
        The migration tool converts the Zing search application configuration for use with AI Search, and the migration job's state changes from Pending Conversion to Configuration Converted.
      5. Select Accept All Changes.
        The system displays proposed changes to system tables in the Changes to Review related list.
      6. Select Commit Changes.
        The system commits the changes to system tables shown in the Changes to Review related list, and the migration job's state changes to Configuration Committed.
      7. Select Index Searchable Content.
        AI Search indexes content and metadata for new indexed sources created by the migration job. When indexing completes, the job's state changes to Indexing Complete and the modal window with the list of Zing search application configurations reopens.
    6. Refresh the list of search application configurations included in AI Search for Next Experience.
      1. Navigate to All > AI Search > AI Search for Next Experience > Guided Setup for Zing to AI Search Migration.
      2. In the Complete migration to AI Search category, select Edit.
      3. In the Activate AI Search for all Next Experience search applications task, select Configure.
        A modal window reports whether AI Search for Next Experience is enabled on your instance.
      4. Select Refresh AI Search for Next Experience.

    Result

    AI Search for Next Experience updates to include the new workspace application's search application configurations. The system uses AI Search as the search engine for workspace searches from the Unified Navigation search field.

    What to do next

    Notify all users of your instance that they need to log out and back in before they can use the new workspace search in AI Search for Next Experience.