Configure Service Portal to send analytics data

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Enable loading of the AI Search Analytics dashboard by configuring Service Portal to send analytics data.

    Before you begin

    The Platform Analytics Solution for Advanced AI Search Management Tools must be activated on your instance. For details on activating this solution, see Activate the Platform Analytics Solution for Advanced AI Search Management Tools.

    Role required: admin

    About this task

    If the AI Search Analytics dashboard doesn't load, you must configure tracking of Usage Insights data in the Service Portal. This configuration is a prerequisite for the dashboard.

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. Edit the Service Portal record.
    3. Select Create Analytics Settings.
    4. On the Usage Insights Settings form, select the Enable Unauthenticated User Tracking option, then select Update.

    Result

    The AI Search Analytics dashboard should now load correctly.