Platform Analytics Solution for Advanced AI Search Management Tools

  • Release version: Yokohama
  • Updated July 16, 2025
  • 1 minute to read

    • ServiceNow® Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform® products. This Platform Analytics Solution helps AI Search administrators analyze search query traffic trends, review indexed record and configuration settings, and preview search query results.

    Required roles

    The following roles are associated with this solution:
    • ServiceNow AI Platform administrator (admin): Install and activate this Platform Analytics Solution and make any necessary changes to system properties.
    • AI Search administrator (ais_admin): Review the AI Search dashboards. Share the dashboards with appropriate stakeholders. Test search queries using the Search Preview UI module.
    • User Experience Analytics administrator (analytics_admin), User Experience Analytics viewer (analytics_viewer), User Portal Analytics administrator (portal_analytics_admin), Portal Analytics viewer(portal_analytics_viewer), Web Analytics administrator (web_analytics_admin), or Web Analytics viewer(web_analytics_viewer): View the AI Search Analytics dashboard metrics and reports.
    • Impersonator (impersonator): View NLU intents detected in queries, enable debugging, or search as another user in the Search Preview UI module.