Configure crawl settings for a Zoom external content connector

Specify the content types you want your Zoom external content connector to retrieve.

Before you begin

A connector administrator must have already created the Zoom external content connector that you want to configure crawl settings for. To learn about this procedure, see Create a Zoom external content connector.

Role required: sn_ext_conn.xcc_admin

About this task

This task is optional. By default, the Zoom external content connector crawls all webinars and meetings found in its specified source system and sends their searchable content and metadata to AI Search for indexing. Only perform this task if you want the connector to exclude content from webinars or from meetings.

Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a content item, the external content connector doesn't retrieve it.

Important:

By default, an external content connector can index up to one million (1,000,000) documents from its source system. When a connector exceeds this limit, it continues to crawl the source system, but only sends document deletions and updates to AI Search for indexing, ignoring new documents. The connector logs an error message for every 10,000 documents it crawls beyond the indexing limit.

When a connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit. If the connector reaches the indexing limit, an error message appears in its UI.

If one of your connectors reaches the indexing limit, you can update its crawl settings and file inclusion/exclusion filters to reduce the number of documents it retrieves. Alternately, if you need to index more than 1,000,000 documents, you can create a Customer Service and Support case at https://support.servicenow.com/now to request a limit increase for the connector.

Procedure

1. Navigate to All > External Content Connectors > External Content Admin Home.
2. In the Connectors list, select the record for the Zoom external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings.
4. Select the options for the webinar content types that you want the connector to retrieve searchable content and metadata from.

   Past webinars

   Select this option to index searchable content and metadata from completed webinars.

   Index only transcriptions

   Select this option to only index searchable content from webinar transcripts. This will ignore content and metadata from webinar agendas, summaries, and question and answer sessions. Webinars without transcripts will have no content or metadata indexed.

5. Select the options for the meeting content types that you want the connector to retrieve searchable content and metadata from.

   Past meetings

   Select this option to index searchable content and metadata from completed meetings.

   Index only transcriptions

   Select this option to only index searchable content from meeting transcripts. This will ignore content and metadata from meeting agendas, summaries, and question and answer sessions. Meetings without transcripts will have no content or metadata indexed.

   Note:

   If you deselect both Past webinars and Past meetings, the connector won't retrieve any searchable content or metadata from your Zoom source system.
6. Select Save and validate.

Result

The Zoom external content connector is updated with your modified crawl settings.

What to do next

To retrieve content from your Zoom source system using your modified crawl settings, create and run a one-time content crawl for your Zoom external content connector. To learn about creating and running one-time content crawls, see Create a content crawl for an external content connector.