Configure EVAM display settings for search results in AI Search applications

  • Release version: Yokohama
  • Updated August 8, 2025
  • 1 minute to read

    • Customize display settings for Search Result EVAM (Entity View Action Mapping) cards in portal and non-portal AI Search applications.

    Before you begin

    Role required: evam_admin

    About this task

    EVAM administrators can modify settings on Search Result EVAM cards to customize the appearance and layout of search results in AI Search applications.

    String fields on Search Result EVAM cards can be populated with literal text or with values from AI Search indexed fields.

    Procedure

    1. Open the EVAM Definition record associated with your chosen AI Search application.
      • For portal applications, navigate to All > Service Portal > Portals, select the search application's portal record from the list, then use the Preview this record icon to preview and open the portal record's linked Search Results Configuration record.
      • For non-portal applications, navigate to All > AI Search > Search Experience > Search Applications, select the search application's configuration record from the list, then use the Preview this record icon to preview and open the search application configuration record's linked EVAM Definition record.
    2. In the EVAM View Config Bundle M2Ms related list, select the record for the EVAM definition's config bundle.
    3. In the EVAM View Configs list, select the record for the specific Search Result category that you want to customize.
      The record name should include Search Result. Don't select a record with Genius Result in its name, as Genius Results have different display settings than standard search results do.
    4. Use the Preview this record icon to preview and open the EVAM View Config record's linked View Template record.
    5. In the Template field, edit the JSON for the Search Result card properties you want to customize.
      For details on available properties and their supported values, see List of Search Result EVAM card properties.
    6. Select Update.

    Result

    Changes made to Search Result EVAM card settings take effect immediately in AI Search applications.