Display NLQ Genius Result answers in Service Portal search applications

Configure the system to display search result preview lists for NLQ Genius Result answers in Service Portal search applications.

Before you begin

Only perform this task if you want to use NLQ Genius Results in your Service Portal search applications. If you only use NLQ Genius Results in Next Experience search applications, you don't need to perform this task.

Role required: admin

About this task

The glide.service_portal.ais_nlq_enabled system property determines whether the system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.

Administrators should set this system property's value to true if the NLQ Genius Result configuration is active in any Service Portal application.

Procedure

1. Navigate to the System Property [sys_properties] table's list view.
   1. Select All.
   2. In the Filter field, enter sys_properties.list.
   3. Press Enter.
2. Select New.
3. On the System Property form, enter these values.

   Field	Value
   Name	glide.service_portal.ais_nlq_enabled
   Type	true | false
   Value	true

   For details on this system property's values, see the System properties for NLQ Genius Results section.

4. Press Submit.
   The new glide.service_portal.ais_nlq_enabled record appears in the System Property [sys_properties] table list view.