Dynamic Translation for Now Assist Q&A Genius Results

  • Release version: Yokohama
  • Updated February 6, 2025
  • 1 minute to read

    • Dynamic Translation improves the international search experience for knowledge article content. When Dynamic Translation is activated, AI Search can generate Now Assist Q&A Genius Result answers from non-English knowledge articles. Dynamic Translation also enables AI Search to translate Now Assist Q&A Genius Result answers into the search user's language.

    When computing Now Assist Q&A Genius Result answers, the Now LLM Service only accepts English-language knowledge article content and only generates answers in English.

    Dynamic Translation expands the range of languages supported by Now Assist Q&A Genius Results by adding the following features:
    Feature Description
    Content translation The Now LLM Service automatically translates knowledge article content from non-English languages into English before using that content to generate Now Assist Q&A Genius Result answers.
    Note:
    Translation is based on the language specified for the knowledge article record. If the record has no language specified, the Now LLM Service analyzes the record's content to determine its language.
    Answer translation When you search in a non-English language, the Now LLM Service automatically translates answers generated by Now Assist Q&A Genius Results from English into your search language.

    To read more about the capabilities of Dynamic Translation and learn how to activate it, see Dynamic Translation.

    Languages supported

    Dynamic Translation works with all languages supported by the ServiceNow AI Platform®.

    Interaction with Now Assist Q&A Genius Result cache

    The query-time caches for Now Assist Q&A Genius Results only support English-language searches, articles, and answers. When searching in a non-English language or matching a non-English knowledge article, Now Assist Q&A Genius Result behavior depends on the cache mode:

    Cache mode Description
    on or online AI Search bypasses the caches and queries the Now LLM Service to generate an answer for the Now Assist Q&A Genius Result.
    offline AI Search bypasses the caches and returns no answer for the Now Assist Q&A Genius Result.

    For more details on the query-time caches for Now Assist Q&A Genius Results, see Caching for Now Assist Q&A Genius Results.