Enable search-based auto-complete suggestions in AI Search for Next Experience

  • Release version: Yokohama
  • Updated October 3, 2025
  • 1 minute to read

    • Run a scheduled job to make search-based auto-complete suggestions available in AI Search for Next Experience.

    Before you begin

    The AI Search for Next Experience ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install AI Search for Next Experience.

    Only perform this task if you installed AI Search for Next Experience 3.x on a San Diego instance that you then upgraded to Tokyo or a later release.

    Role required: admin

    About this task

    If you install AI Search for Next Experience 3.x on a San Diego instance and then upgrade to Tokyo or a later release, the new search-based auto-complete suggestion types introduced in Tokyo aren't automatically enabled in the [AIS] Next Experience Search Configuration search application configuration used by global search.

    To enable the new search-based auto-complete suggestion types in AI Search for Next Experience and remove the legacy suggestion types that they replace, administrators can run a scheduled job.

    Running the scheduled job adds these auto-complete suggestion types to the [AIS] Next Experience Search Configuration search application configuration, making them available for global search:
    • Search-based Suggested Results Reader Group for [AIS] Next Experience Search Configuration
    • User History Reader Group for [AIS] Next Experience Search Configuration
    The scheduled job removes these two legacy auto-complete suggestion types from the [AIS] Next Experience Search Configuration search application configuration, making them unavailable for global search:
    • Suggested Query Reader Group for [AIS] Next Experience Search Configuration
    • Suggested Result Reader Group for [AIS] Next Experience Search Configuration

    To learn more about auto-complete suggestion types in AIS applications, see Auto-complete suggestions in AI Search applications.

    Procedure

    1. Navigate to All > System Definition > Scheduled Jobs.
    2. Open the Enable search-based suggestions scheduled job record.
    3. Select Execute Now.

    Result

    The scheduled job adds these auto-complete suggestion types to the [AIS] Next Experience Search Configuration search application configuration:
    • Search-based Suggested Results Reader Group for [AIS] Next Experience Search Configuration
    • User History Reader Group for [AIS] Next Experience Search Configuration
    The scheduled job removes these auto-complete suggestion types from the [AIS] Next Experience Search Configuration search application configuration:
    • Suggested Query Reader Group for [AIS] Next Experience Search Configuration
    • Suggested Result Reader Group for [AIS] Next Experience Search Configuration

    Global search uses the updated set of auto-complete suggestion types.