ServiceNow AI Platform tables excluded from AI Search indexing

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • AI Search excludes the following ServiceNow AI Platform tables when indexing content. You can't configure these tables, or tables derived from them, as AI Search indexed sources.

    • AI Search External Search User Mapping Base [ais_external_search_user_mapping]
    • Base Configuration Item [cmdb]
    • Email [sys_email]
    • Event [sysevent]
    • Import Set Row [sys_import_set_row]
    • Log [syslog]
    • Queue [ecc_queue]
    • Replicated Operation [sys_replication_queue]
    • Sys Audit [sys_audit]