AI Search architecture

  • Release version: Yokohama
  • Updated April 28, 2025
  • 1 minute to read

    • The AI Search index stores data from ServiceNow AI Platform® records or external sources and makes that data available for users to search in multiple applications. Search query features use ServiceNow AI Platform technologies to improve the search user experience.

    Figure 1. AI Search architecture diagram
    Diagram showing links between content and metadata sources, AI Search index, ServiceNow AI Platform technologies, and ServiceNow AI Platform search applications.