Display relevant and actionable search results

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • AI Search provides users with clear answers for their search queries.

    Hit highlighting

    AI Search highlights search query terms that appear in search results. This highlighting enables users to see which query terms contributed to record matches.

    Display the most relevant results first with machine learning relevancy

    AI Search orders search results in decreasing order of relevancy. Machine learning automatically tunes and improves search result relevancy scoring for each search profile based on aggregated user interaction data and A/B testing evaluations of live search traffic.

    Machine learning relevancy is automatically enabled and not configurable, though search administrators can exclude specific search profiles from automatic relevancy-model updates. For more details on automatic relevancy score tuning, see Machine learning relevancy in AI Search.

    Display the best answers as actionable Genius Result cards

    Configure Genius Results to analyze search query intent and put the best answers first. Search users can read a Knowledge article, view a user's profile or organization chart, or request a Catalog Item directly from a Genius Result answer card.

    Search administrators can link Genius Results to search profiles, modify their settings, and create new configurations. To learn more about Genius Results configurations, see Genius Results.

    Boost, block, or promote search results

    Define result improvement rules with configurable trigger conditions. A rule can boost search result relevancy based on the search query or user context, or can block or promote specific results for a particular search query.

    Search administrators define result improvement rules in search profiles. For details on creating rules and configuring their boost, block, or promote actions, see Result improvement rules. AI Search supports result improvement rules for Brazilian Portuguese, Dutch, English, Finnish, French, French - Canada, German, Italian, Japanese, Korean, Polish, Portuguese, Simplified Chinese, Spanish, Swedish, and Traditional Chinese search queries.