Internationalization support

AI Search supports indexing and search for all languages offered by the ServiceNow AI Platform®. Search administrators can configure AI Search search features for languages activated in your instance.

For full details on language support in AI Search search features, see Internationalization support for AI Search.

Search features

The following table displays the set of AI Search search features available for specific ServiceNow AI Platform languages.

Table 1. Search features supported by language

Language	Search features supported
Brazilian Portuguese, Dutch, English, French, French - Canada, Italian, Polish, and Spanish	Genius Results Language identification Lemma and Unicode normalization Result improvement rules Stop words Synonyms Typo handling
Finnish	Genius Results Language identification Lemma and Unicode normalization (using algorithmic stemming to identify lemmas) Result improvement rules Stop words Synonyms Typo handling
German, Norwegian (Bokmål), and Swedish	Genius Results Language identification Lemma and Unicode normalization (including decompounding) Result improvement rules Stop words Synonyms Typo handling
Japanese, Simplified Chinese, and Traditional Chinese	Language identification (including text-region and search-term identification) Lemma and Unicode normalization Result improvement rules Stop words Synonyms
Korean	Genius Results Language identification Lemma and Unicode normalization (including decompounding) Result improvement rules Stop words Synonyms
All other ServiceNow AI Platform languages activated in your instance	Unicode normalization Result improvement rules Stop words Synonyms

Translated content search

By default, AI Search only returns results for records with translated content, such as knowledge articles, that are in the user's ServiceNow AI Platform session language. You can modify this default behavior in several ways:

Assign Knowledge article search languages by country

Improve multilingual search recall by defining a set of Knowledge article search languages for each user country. User searches can match Knowledge articles in any of the search languages specified for their country as well as in the language associated with their ServiceNow AI Platform session.

Configure globally searchable knowledge articles

Define an encoded query to match knowledge articles that you want to make searchable regardless of the user's session language.

Configure a fallback language

Set a fallback language for the user's session language. AI Search returns translated content results from the selected fallback language as well as the user's session language.

Enable a global fallback locale for translated content

Configure a global fallback locale to use for all translated content searches. AI Search returns translated content results from the global fallback locale's language as well as the user's session language.

Note:

The global fallback locale works best if you want to make all English-language records globally searchable.