Factoid extraction for Q&A Genius Results

Release version: Yokohama

Updated January 30, 2025

1 minute to read

Factoid extraction uses the machine reading comprehension (MRC) model to find the exact span of text within a longer extracted snippet that represents the answer to your question.

Enabling factoid extraction

To enable factoid extraction for Q&A Genius Results, set the glide.ais.genius_result.qna_mode system property to sentence or snippet.

For details on setting this system property, see the Set the factoid extraction mode for Q&A Genius Results section. To learn about the effects of this system property's values, see the System properties for factoid extraction in Q&A Genius Results section.

Examples of factoid extraction

The following images illustrate how the glide.ais.genius_result.qna_mode system property setting affects the display of Q&A Genius Result answer cards for a sample What is the Windows key? search in Service Portal.

With the system property set to none, the Q&A Genius Result answer card displays the full extracted text snippet with no highlighting:
With the system property set to sentence, the Q&A Genius Result answer card displays only the sentence containing the factoid, and highlights the factoid:
With the system property set to snippet, the Q&A Genius Result answer card displays the full extracted text snippet and highlights the factoid: