Provide feedback on Genius Results

  • Release version: Yokohama
  • Updated August 25, 2025
  • 1 minute to read

    • Users can submit feedback for each Genius Result answer card, specifying whether it was helpful for their search or not. For cards from default Genius Result configurations, users can also select the reason they found an answer unhelpful. AI Search records feedback responses as search signals that you can use to assess the relevancy of your Genius Result configurations.

    Before you begin

    You must have performed a search that returned one or more Genius Result answer cards.

    Role required: none

    About this task

    You can provide feedback for each Genius Result answer card in your search result set, marking it as helpful or unhelpful for your search. If you mark an answer card produced by a default Genius Result configuration as unhelpful, you can also select the reason it was unhelpful.

    AI Search stores user feedback for Genius Result answers as signals in the Genius Result Event Action [sys_search_genius_result_event_action] table. For more information on this table, see Search signal tables.

    Procedure

    1. On the Genius Result answer card that you want to provide feedback for, find the Helpful? section.
    2. Choose one of the following:
      • If you found the Genius Result answer helpful for your search, select Yes.
      • If you found the Genius Result answer unhelpful for your search, select No.
    3. If you selected No on an answer card produced by a default Genius Result configuration, choose one of the following:
      • To indicate why you found the Genius Result answer unhelpful, select a reason from the list in the dialog box, then select Submit feedback.
      • To submit your feedback without a reason, select anywhere outside the dialog box.

    Result

    AI Search submits your feedback as a search signal.