Install AI Search for Next Experience

Install the AI Search for Next Experience application from the ServiceNow® Store.

Before you begin

If your instance was zBooted in Yokohama, the AI Search for Next Experience application is already installed. You only need to install the application if you upgraded your instance from Tokyo or a previous release.

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

Role required: admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the AI Search for Next Experience application (sn_aisearch_global) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

   Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

3. Select Install.

What to do next

With the plugin installed, you can walk through Guided Setup tasks to enable AI Search as the search engine for the Unified Navigation search field in Next Experience. To get started with Guided Setup, see Verify that your instance meets the prerequisites for AI Search for Next Experience.