AI Search for Next Experience reference

  • Release version: Yokohama
  • Updated October 3, 2025
  • 4 minutes to read
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    Summary of AI Search for Next Experience

    AI Search for Next Experience is a ServiceNow application designed to enhance the Unified Navigation search field in the Next Experience interface by leveraging AI-powered search capabilities. It replaces the default Zing indexing and text search with AI Search as the search engine, providing advanced search configurations and richer search experiences.

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    Key Features

    • Plugin Installation: The application includes essential plugins such as snaisearchglobal for system and search configurations, and com.glide.ais.indexsources which extends indexed sources to key ServiceNow tables like Incident, Change, Problem, Request, and more.
    • System Properties: A critical property glide.ui.polaris.aisready enables or disables AI Search as the search engine for Unified Navigation, allowing easy toggling between AI Search and the default search engine.
    • Search Profiles and Configurations: The application installs a comprehensive search profile called "Next Experience Search Configuration" which includes settings for search sources, dictionaries for stop words, synonyms, typos, result improvement rules, and Genius Results.
    • Search Application Configuration: Provides control over search result display, including facets, source facet buckets, auto-complete suggestions, scripted post-processors, and result sorting options tailored for AI Search.
    • Entity View Action Mapper (EVAM) Configurations and Templates: These configurations and templates define how Genius Results (Catalog Item, Q&A, and People) are displayed and interacted with, enhancing the user search experience with tailored views and actions.
    • Compatibility Note: For customers upgrading from AI Search for Next Experience version 3.x on San Diego to Tokyo or later, there is a reminder to enable search-based auto-complete suggestions for global search to fully utilize new capabilities.

    Practical Impact for ServiceNow Customers

    By implementing AI Search for Next Experience, customers can expect a significantly improved search experience within the Unified Navigation by leveraging AI-driven indexing and results. This enables faster, more relevant search results across critical ServiceNow tables and enhances user productivity through smarter auto-complete suggestions and refined result displays.

    Configurations such as search profiles, application settings, and EVAM views provide customers with flexible customization to tailor the search experience to their unique organizational needs.

    Next Steps for Customers

    • Enable the system property glide.ui.polaris.aisready to activate AI Search as the default search engine for Next Experience.
    • Review and customize the installed search profiles and application configurations to align search sources, facets, and auto-complete behaviors with business requirements.
    • Configure Genius Results views and templates through EVAM to optimize how search results display for catalog items, Q&A, and people.
    • For customers upgrading from earlier releases, ensure to enable search-based auto-complete suggestions to unlock full functionality.
    • Consult indexed sources documentation to understand which ServiceNow tables are included and how to extend indexing if needed.

    Reference information for the AI Search for Next Experience application.

    Plugins installed with AI Search for Next Experience

    Plugin Description
    AI Search for Next Experience (sn_aisearch_global) Includes system and search configuration settings required to enable AI Search as the search engine for the Unified Navigation search field in Next Experience.
    • Search profile: Now Experience Search Configuration
    • Search application configuration: [AIS] Now Experience Search Configuration

    To learn more about search profiles and search application configurations, see Search profiles in AI Search and Search application configurations.
    AI Search Index Sources (com.glide.ais.index_sources) Includes indexed source definitions for ServiceNow AI Platform® tables beyond those provided with AI Search:
    • Catalog Task [sc_task]
    • Change [change_request]
    • Change Task [change_task]
    • Company [core_company]
    • Group [sys_user_group]
    • Incident [incident]
    • Location [cmn_location]
    • Problem [problem]
    • Request [sc_request]
    • Requested Item [sc_req_item]

    For more details on indexed sources, see Indexed sources in AI Search.

    System properties installed with AI Search for Next Experience

    System property Description
    glide.ui.polaris.ais_ready Option to enable AI Search as the search engine for the Unified Navigation search field in Next Experience.
    • Type: true | false
    • Default value: false
    • Supported values:
      • true: The system uses AI Search as the search engine for the Unified Navigation search field in Next Experience.
      • false: The system uses Zing indexing and text search as the search engine for the Unified Navigation search field in Next Experience.
    • Location: System Property [sys_properties] table

    Search profiles installed with AI Search for Next Experience

    Search profile Description
    Next Experience Search Configuration Contains search experience settings for AI Search for Next Experience:
    • Search sources
    • Stop word dictionaries
    • Synonym dictionaries
    • Typo handling dictionaries
    • Result improvement rules
    • Genius Results

    For details on configuring these settings, see Search profiles in AI Search.

    • Application scope: AI Search For Next Experience
    • Location: All > AI Search > Search Experience > Search Profiles

    Search application configurations installed with AI Search for Next Experience

    Search application configuration Description
    [AIS] Next Experience Search Configuration Contains search result display and refinement settings for AI Search for Next Experience:
    • Source facet buckets
    • Facets
    • Auto-complete suggestions
    • Search scripted post-processors
    • Search result sort options

    For details on configuring these settings, see Search application configurations.

    • Application scope: AI Search For Next Experience
    • Location: All > AI Search > Search Experience > Search Applications
    Note:
    If you install AI Search for Next Experience 3.x on a San Diego instance and then upgrade to Tokyo or a later release, an informational message appears when you view the search application configuration record, pointing out that search-based auto-complete suggestion types aren't enabled for global search. To enable these auto-complete suggestion types for global search, see Enable search-based auto-complete suggestions in AI Search for Next Experience.

    Entity View Action Mapper (EVAM) configurations installed with AI Search for Next Experience

    Configuration Description
    AI Search Global | Catalog Genius Results Contains view configuration settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Catalog Item Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    AI Search Global | Q&A Genius Result Contains view configuration settings for the Q&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Q&A Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    AI Search Global | User Genius Results Contains view configuration settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see People Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with AI Search for Next Experience

    Template Description
    AI Search Global | Catalog Genius Results Template Contains component, static value, field mapping, and action mapping settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Catalog Item Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    AI Search Global | Q&A Genius Result Template Contains component, static value, field mapping, and action mapping settings for the Q&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Q&A Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    AI Search Global | User Genius Results Template Contains component, static value, field mapping, and action mapping settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see People Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with AI Search for Next Experience

    To view the complete list of components installed with AI Search for Next Experience, follow the steps described in Find components installed with an application. The application's package name is AI Search For Next Experience.