Revert to Zing as the Unified Navigation search engine

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Revert to using Zing text indexing and search engine for the Unified Navigation search field in Next Experience.

    Before you begin

    The AI Search for Next Experience ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install AI Search for Next Experience.

    Role required: ais_admin

    About this task

    You can undo the configuration changes you made to enable AI Search for Next Experience. This may be for either of the following reasons:
    • You prefer to use Zing text indexing and search engine for Unified Navigation in Next Experience.
    • You plan to disable Next Experience and revert to the legacy UI. (The legacy UI only supports the Zing engine for global search and workspace search.)

    Procedure

    1. Navigate to All > AI Search > AI Search for Next Experience > Guided Setup for Zing to AI Search Migration.
    2. In the Complete migration to AI Search category, select Edit.
    3. In the Activate AI Search for all Next Experience search applications task, select Configure.
      A modal window reports the enablement status of AI Search for Next Experience on your instance.
    4. If the system reports AI Search for Next Experience is enabled, select Disable AI Search for Next Experience.
    5. When the system reports AI Search for Next Experience is disabled, select Close, then select Mark as Incomplete for the Activate AI Search for all Next Experience search applications task.

    Result

    The system reverts to using Zing as the search engine for global search and Next Experience workspace application searches issued from the Unified Navigation search field.

    What to do next

    Notify all users of your instance that they need to log out and back in before they can use Zing search in the Unified Navigation search field.